Update by user Apr 21, 2016
Gm contacted me and after several attempts to have the manufacture take some responsibility, which they will not, Nb liebmans is allowing me to exchange this sofa for one that is of better quality. We will see how this goes.
Original review posted by user Mar 21, 2016
This is by far the worst furniture I have ever purchased!Nb liebman will not do anything about it and said that the manufacture considers the quality that I received as their normal!
WOW. Is it normal for your cushion to begin to flatten after 4 months in a home where only 2 people live, who work full time ...I weigh 115 lbs and work 50 hours a week, so my furniture get "sat" on very infrequently..how about the wood frame that you can feel with every part of your body...the arms, the foot extender...all hardly cushioned...and lastly..the HOLE when you recline ...my grandkids hide in there!
This is their idea of quality...never again will I ship Nb Liebmans..and never again a klaussner!Had trouble uploading pics...see the hole below..that is because the back is slightly reclined...besides your butt falling into it and your back aching like a mother...kids fit nicely in there and fall down under sofa making it an extremely dangerous piece of furniture!
Reviewer is in unhappy mood. This person is quite happy with selection and stated that there is a room for improvement of quality and lack of knowledge. Please immediately contact the author of this review to discuss bad quality of klaussner reclining sectional and associated monetary loss in the amount of $3300. Nb Liebman Furniture needs to "let me return this piece of crap and get a better quality piece of furniture with a salesman who knows good stuff" according to poster's claims.
Other people also mentioned klaussner reclining sectional in their reviews. You may find this information helpful for further shopping at Nb Liebman Furniture. You can also consider other companies suggested by the author: Ashley Furniture or Lazboy.